1. General provisions
These terms apply to all purchases made in the online store shop.wilbergs.com, operated by Wilbergs Group, UAB.
By making a purchase in our store, you confirm that you have read and agree to these terms and conditions.
2. Purchase agreement
The purchase agreement is considered concluded from the moment the customer places an order through our store and it is confirmed by the system. The agreement remains valid until both parties fulfill their obligations in full.
3. Products and pricing
We sell both physical and custom-made products. All items are described as accurately as possible. Prices are listed in euros (EUR), including all applicable taxes, unless stated otherwise.
4. Payment
You can pay for your order using the following methods:
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Bank-link (Swedbank, SEB, Šiaulių bankas (via Artae))
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Credit and debit cards (Visa, MasterCard, Revolut)
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Buy now, pay later / Leasing (Inbank Leasing, Inbank Moki3)
Orders are processed only after full payment has been received.
5. Shipping
Products are delivered via our selected logistics partners. Delivery times depend on the chosen shipping method.
6. Returns and warranty
If you need to return a product, please contact our customer service team by email or phone.
Custom-made products are non-returnable unless they are defective or damaged.
7. Limitation of liability
Shop.wilbergs.com is not liable for damages resulting from the improper use of products, inaccurate information provided by the customer, or actions by third parties beyond the company’s control.
8. Data protection
Your data is processed in accordance with applicable laws and our privacy policy. Data is used solely for order processing, customer service, and compliance with legal obligations.
9. Intellectual property
All content on the website – texts, logos, images, and design – belongs to shop.wilbergs or its partners. Use or distribution without written permission is prohibited.
10. Changes to the terms
Shop.wilbergs reserves the right to change or update these terms at any time. Changes become effective from the moment they are published on the website.